Clean and safe

Dear guests

In Switzerland, no protective measures are in force any more, apart from the obligation to wear masks in certain health care institutions. If necessary, measures can be reintroduced.

You can find further information here:
Specific situation in the Canton of Bern

We would be happy to help if you have any questions or suggestions. Please get in touch by e-mail at hotels@grimselwelt.ch or by phone at +41 33 982 46 11.

We wish you a pleasant stay at the Grimselhotels.

Markus Meier
Hotel manager and host

Safety concepts

Hotel and Nature Resort Handeck
Hotel and Nature Resort Handeck Wellness Facilities
Historic Alpine Hotel Grimsel Hospiz

Questions and answers

Generally

You can find an overview of the opening times on News.
Where does the mask obligation apply?

As we are not able to guarantee the distances as well the length of stay at all times (cable car rides, guided tours and all hotels), a mask obligation applies to everyone without exception for the protection of our guests. We ask for your understanding and thank you for your support.

Are the restaurants of open?

Restaurant indoor

As of Monday, May 31, 2021, we will again be able to welcome external guests to our indoor restaurant in addition to our overnight guests. Seating consists of a maximum of 4 seats per table; this does not apply to parents with children. Seating is compulsory and contact information must be collected from everyone.

 

Terraces and outdoor areas
Our outdoor terraces are open. Seating consists of a maximum of 6 seats per table; this does not apply to parents with children. Seating is compulsory and contact information must be collected from everyone.

Are the wellness facilities at Hotel and Naturresort Handeck open?

Our wellness and fitness facilities at the Handeck Hotel and Nature Resort are open to hotel guests. In the wellness area a mask obligation applies.

Only while swimming, in the steam bath or in the sauna the mask may be removed. Through restrictions on the number of persons as well as occupancy schedules with fixed time windows, we ensure that guests can benefit from the offers in the best possible way.

We strictly adhere to the specified protection regulations and hygiene measures of HotellerieSuisse (adherence to distances, regular disinfection, monitoring of the number of persons permitted).

Are the alpine garden and playground at the Handeck Nature Resort accessible?

The large garden behind the hotel Handeck is open for hotel guests and invites you to linger. The Nature Resort Handeck is a wonderful playground and place to stay for children and families.

 

We ask our guests to avoid crowds in the entire resort including the forest reserve Widmannshöhe and to always keep the minimum distance of 1.5 meters to other groups of guests.

Is the holding of seminars and events allowed again?

As of Monday, May 31, 2021, the measures will be further relaxed for events. For more information, please refer to the FAQ Events and Seminars further down on this page. 

For the purpose of limiting the number of persons, are vaccinated and recovered persons counted?

The applicable restrictions on the number of persons apply in principle also to vaccinated and convalescent persons. They are counted in the maximum number of people allowed in the restaurant and at events.

What are the travel restrictions for international guests?

Here you will find all information about the entry requirements to Switzerland.  Alternatively, contact the entry infoline of the Federal Office of Public Health at: Phone +41 58 464 44 88.

Due to illness or quarantine obligation a journey is not possible?

In this case our General Terms and Conditions apply. The general terms and conditions are part of all offers and confirmations. 

 

A private travel insurance may cover any costs.

Is it not possible to travel due to travel restrictions?

Since the arrival has become objectively impossible, no cancellation costs will be charged. 

Do adjusted cancellation conditions apply due to the current situation?

Our General Terms and Conditions apply. The general terms and conditions are part of all offers and confirmations. 

Events and Seminars

Are events allowed again?

As of Monday, May 31, a 50-person limit applies to events held indoors that are open to the public and on a restaurant terrace.

The current restaurant rules apply (tables of 4, minimum distance of 1.5 meters, collection of contact information, etc.) A banquet is currently not allowed. 

Is it allowed to hold seminars in the hotel facilities?

In-company meetings
Intra-company meetings that are necessary for the normal flow of work in the company are permitted, subject to compliance with the protective and hygiene measures. External persons (e.g. speakers) are not allowed to attend company-internal meetings.

 

 

Other seminars
The holding of other seminars with an audience is permitted with restrictions. A maximum number of 50 participants applies.

 

General
The current restaurant rules apply (tables of 4, minimum distance of 1.5 meters, collection of contact information, etc.) A banquet is currently not allowed.